Vivid Seats’ mission has always been to remove any anxiety from buying tickets online. Our goal is to provide a safe, easy, and trustworthy way to buy tickets to the live events, artists, and teams you love.
Vivid Seats was founded in 2001 and became a publicly traded company that is listed on NASDAQ in 2021. For over two decades, we have provided one of the widest selections of events and tickets in North America with over 19 million fans finding legit tickets through us. Learn more about our rigorous ticket verification standards, and how we strive to be the most trusted ticket marketplace in the industry.
Can I Trust the Tickets Sold on Vivid Seats?
Yes, you can trust the tickets sold on Vivid Seats. Vivid Seats has some of the strongest relationships with licensed, certified, and professional ticket resellers in the industry. Additionally, Vivid Seats is a member of the National Association of Ticket Brokers (NATB), a partner of the Better Business Bureau that works to ensure safe, ethical ticket buying and selling.
We offer a trustworthy, reliable, and safe experience through our award-winning customer service and Buyer Guarantee. With our Buyer Guarantee, we promise that your tickets are valid and authentic, or your money back.
Why Trust Vivid Seats
With over 100 million tickets sold and a roster of verified, vetted sellers, Vivid Seats is a trusted way to score legit tickets to your dream event. Here are just a few ways that we deliver a seamless and trustworthy buying experience for our fans, from start to finish:
1. We Vet Every Seller
Every seller, their business practices, and track records are rigorously evaluated to make certain our community of buyers are protected. When buying tickets on Vivid Seats, longstanding partners who continue to provide Vivid Seats with exceptional inventory and service will have a ribbon next to their listing.
2. We Ensure Payments are Secure
Preserving the integrity and safety of our marketplace means staying a step ahead. Our secure platforms use the latest technology to protect your payments and ensure your transactions and information are safe. We will never ask customers to pay cash or wire money. Alongside our security and verification systems, we monitor and take great care of your experience 24/7.
3. We Verify Every Ticket
Vivid Seats has always been committed to fighting fraud on our platform. We employ a dedicated anti-fraud team who work to verify your tickets are accurate and transferred safely. We screen every transaction for your peace of mind, and customer service is available if you have a question at any point. Vivid Seats continues to invest in the people, processes, and technology to ensure a safe and secure experience for fans.
4. We Offer Hassle-Free Assistance
Core to the Vivid Seats experience is our award-winning customer service team. For four years in a row, we have been named #1 in Newsweek’s America’s Best Customer Service for Ticketing Services. We’re here to help you with your order and provide the best service and protection in the industry, from start to finish. For some large events, we will have staff on site to guarantee an incredible experience.
5. We Solicit Post-Transaction Reviews
The most important thing to us is earning the trust of fans. That’s why we rely on post-transaction feedback. We pore over customer reviews to find out what matters to fans like you. When it comes to trusting Vivid Seats and believing in our verification process, you don’t have to take our word for it. We have over a million 5-star reviews on ShopperApproved.com, a 4.1-star rating on Trustpilot, and a 4.7-star Apple Store app rating. Check out some of our favorite Vivid Seats reviews from over the years.
6. We Partner with the Biggest Brands
Vivid Seats has been chosen as the official ticketing partner by some of the biggest brands in entertainment and sports, including ESPN, Capital One® Entertainment, the Los Angeles Dodgers, and the San Francisco 49ers, among many others. These brands trust us to make sure their most passionate fans have the best possible live event experience.